Support

Most hospitality technology companies sell you a system and hand you a 1-800 number. LodgeVision does things differently. Our support isn’t outsourced — it’s handled by our own in-house team, the same people who know your system because we designed and installed it.

At the center of everything is SmartEye, our proprietary remote monitoring and diagnostics platform. SmartEye connects directly to every system we manage — DISH SmartBox headends, network infrastructure, and more — and monitors them continuously in real time. It tracks online/offline status, uptime, signal strength, channel availability, hardware temperatures, and dozens of other health indicators across every device at every location.

Here’s what makes SmartEye different: it doesn’t just alert us to problems — it fixes them. Many of the most common issues are resolved automatically in the background before your guests ever experience anything. When an issue falls outside automated resolution, SmartEye creates a support ticket instantly and your dedicated rep is alerted to follow up. No waiting on hold, no slow response times, no burden on your property staff. Just fast, proactive support that feels invisible because it works.

Unlike competitors who rely on remote PC sessions through TeamViewer or similar tools, SmartEye gives us direct visibility into every endpoint from a centralized dashboard — no third-party software, no delays, no guesswork.

Our MSP support tiers are designed to scale with your operation. At the core level, you get remote help desk support, system monitoring, and basic maintenance to keep everything stable and online. Mid-tier expands into proactive management — patching, cybersecurity protections, backup oversight, and priority response times. At the highest tier, LodgeVision delivers a fully managed experience: on-site service, advanced monitoring, strategic IT guidance, and complete system oversight, so you can run your property without ever worrying about the technology behind it.

Every client — regardless of tier — gets a dedicated support rep and their original sales consultant stays involved. We don’t pass you off after the contract is signed. Whatever your property size, whatever the hour, only the best for your guests.